Index Not Found

Problem:

Medisoft reports:

"error 7008: The specific table, memo file, or index file was unable to opened."

(or any error stating Medisoft can not find, access, or open an index file)

Solution:

1. Have all users exit Medisoft and Office Hours

Note: Users only need to be out of the practice with the error. If you have more than 1 practice, simply have everyone switch to another practice or log off.

2. On 1 computer, open Medisoft and click on File -> File Maintenance

NOTE: If you are unable to open Medisoft, you can run File Maintenance by browsing to the BIN directory (usually C:\Medisoft\BIN or C:\Program Files\Medisoft\BIN) and opening "FileMaintLoad.exe"

3. A new window should open with four tabs. Check the box on the bottom of the Rebuild Indexes tab that says All Files

4. Click Start and OK

NOTE: This process will take a few minutes, usually ranging from 3 to 20 minutes depending on the size of your practice. The progress bar will usually stop at 68% or 69% for a few minutes. This is normal. Let the process run as long as it needs to. It is rare that it will need to run longer than 1 hour, but is possible. Windows may report that the application is not responding, but let the program continue running if the CPU thread is still active in Task Manager.

5. If a message appears that says "Unable to remove Indexes from: [table name]", repeat steps 2 through 4. If the same table comes up in a message again, contact your vendor to repair your data. If the message appears again with a different table, repeat steps 2-4 again until the message says "All checked file processes are complete."