Embedded Files
These programs have been know to cause Medisoft and/or Office Hours to freeze or lock up. When the offending program is stopped Medisoft will immediately resume normal function. In most cases Medisoft will freeze when opening a practice. The offending program can usually be restarted after Medisoft has accessed the practice data. To ensure best running conditions please refrain from using these programs while Medisoft is open.
Medisoft will not open on Windows 10
Offending Processes:
Adobe Creative Cloud
AVG Web Tune Up (Specifically VProt.exe)
Bonjour Service
Conduit Search Protect
Google Chrome (Only with select plugins active such as Adobe Flash)
HP Status Alerts
Malwarebytes AntiMalware
Microsoft Lync
Microsoft Office (Word, Excel, PowerPoint, etc.)
Microsoft OneDrive (Especially on Windows 10)
Microsoft Outlook 2014
RingCentral
Shop At Home Cashback Service
Skype Click 2 Call Service
splwow64.exe
spoolsv.exe
Spotify
Yahoo! Messenger
Yahoo! Updater
Download our custom Medisoft Fix button to quickly shut down the most common background applications that interfere with Medisoft.
Not all Offending Processes will be closed by the "Medisoft Fix" batch file, only common background processes that are not known to affect normal Windows function if closed or cannot be closed outside of task manager.
Rundll32.exe
There are also a number of programs that load or read shared .dll files using "rundll32.exe" that can cause Medisoft to hang. Rundll32 does not always cause a problem with Medisoft, but when used in certain ways it can block functionality. If ending the "rundll32.exe" process in the task manager restores Medisoft, run standard repair utilities to clean temp files, repair registry, and scan for viruses and Malware to ensure rundll32 is not being hijacked by a background process or simply stuck.
If the problem persists, use msconfig to check for programs starting with windows that are executing "rundll32.exe" in the "command" column. The process may also be starting with a valid application that does not start when windows starts. To find this application open the task manager, go to the processes tab, click View -> Select Columns -> Command Line. Find rundll32.exe on the process list and look at the Command Line column to find the application that is triggering it's execution.
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