Wrong info on new case


When creating a new case, patient, or other new entry, a different patient's information appears. This may include the guarantor, employer, policy information, etc.

Solution 1:

This problem is often caused by a default that was accidentally set. See our tutorial on Setting/Removing Defaults to remove the default. Once the default has been removed, new entries should populate with the correct information.

Solution 2:

If removing defaults does not solve the problem, this problem could hint at data corruption or index mismatching. Try running File Maintenance to re-index all tables. If problem persists, restore a recent backup or contact your vendor for data repair.

PLEASE NOTE: Restoring a backup will override the current practice data. Any information entered between the time of backup and time of restore will be lost PERMANENTLY. Please use caution when restoring backups.